Return Policy

Returns or Exchanges

You can return any bigbiketoys.com purchase within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new gear fast!

Returns Process

You can request a return authorization number (RA#) by contacting one of our team members at 1-201-377-5262 during normal business hours or by contacting us through our customer service page. Be sure to have you order number available and once approved, follow these instructions:

Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to bigbiketoys.com. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.

Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Dovin HM Inc.
Attn: Returns (RA# XXXX)
340 S LEMON AVE #2595

WALNUT , CA 917892

Be sure to retain your return tracking information. Dovin HM is not responsible for packages lost during return shipment. You will receive a confirmation email from Dovin HM when your return is processed which will include the full details of refund credited.

Domestic Returns

Please note that you are responsible for the cost of shipping the item back to us. For returns within the contiguous United States, Dovin HM will provide the option of using a pre-paid shipping label to get your gear back to us. If you choose to use this method, a charge of $7.99 will be made to your account. While the pre-paid shipping labels tend to be cheaper than alternative options, if you do choose to ship the items back through a different method, we strongly recommend that you insure the package, as well as using a carrier that provides a tracking number and signature. All shipments must be prepaid; packages shipped COD will be rejected.

International Returns

International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. You are responsible for the cost of shipping the item back to us. We suggest using a carrier that provides a tracking number and a signature. Customer is responsible for any applicable brokerage or customs fees.

Exchanges

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new gear fast!

If your new exchange order qualifies for free ground shipping, it will ship out with no additional shipping fee. You are still responsible for return shipping costs on your original order back to us.

In-Store Returns or Exchanges

Online purchases can be returned or exchanged in-store for most items if you have the item’s receipt and the product is in new, unused/uninstalled condition.  All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

In-store exchanges may be limited to product availability depending on store location. In certain instances your store location may refer you to online customer support for assistance in processing your return or exchange. Please note all refunds and credits will be processed by our online customer support team. If you have any additional questions regarding in-store returns please contact a team member through our customer service page.

Defective Items

In situations involving the receipt of defective, incorrectly shipped, or damaged items give us a call and we will pick up the tab. Please Do Not Send Items C.O.D.

Electronics, Hard Parts, Tools, Tires, and Exclusions

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.